SN
Siduduzo N

1 reviews | Active since Mar 2012

11 Apr 2016, 14:57

VODACOM DOESN'T CARE ABOUT IT'S CUSTOMERS

FOR THE PAST 4 DAYS I'VE BEEN EXPERIENCING NETWORK PROBLEMS WHERE CALLS GET CUT OF OR GOES ON VOICEMAIL WHILE THE PHONE IS OFF. I CANT ACCESS FACEBOOK OR WHATSAPP. I CALLED VODACOM FRIDAY TO TRY AND SOLRT OUT THIS PROBLEM. NO ONE KNEW OR KNOWS WHAT THE PROBLEM IS AND I'M STILL STUCK WITH THE SAME ISSUE. I AGAIN CALLED IN SATURDAY AND AGAIN SUNDAY AND WAS TOLD TO CHANGE PHONES, SELECT NETWORK MANUALLY BUT WITH NO LUCK THE PROBLEM WASNT RESOLVED. I DECIDED TO DRIVE FROM PRETORIA EAST TO VODAWORLD MIDRAND AND GUESS WHAT WHEN I WAS THERE THE PHONE WORKED FINE AND HAD NO ISSUES FOR THE 2 HOURS I SPENT THERE. THE LADY SAID SHE DISCONNCETED AND RECONNECTED MY LINE AND EVERYTHING SHOULD BE FINE. I LEFT VODAWORLD AND AFTER AN HOUR THE SAME I HAD THE SAME PROBLEM. I AGAIN CALLED THE CALL CENTRE AND REQUESTED FOR THE MATTER TO BE ESCALATED TO WHICH I WAS TOLD IT TAKES ANYTHING FROM 1 HOUR TO 24 HOURS. I'M NOT CONNECTED PEOPLE CANT GET THROUGH ME OUT OF FRUSTRATION I PHONED THE CALL CENTRE AGAIN TODAY AND WAS TOLD I HAVE TO WAIT FOR THE TECHNICIAN SINCE ON THEIR SIDE ALL IS WELL AND THERES NOTHING MORE THAT CAN BE DONE. I'M ****ED OFF AND CANT EXPLAIN THE LEVEL I'M ON NOW. VODACOM DOESNT CARE,

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2016, 15:15
Official
Hello small83,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team