1 reviews | Active since Apr 2012
Vodacom doesn't care about customer service
<p>Facts:</p> <p>1. Vodacom took an extra debit order from me because the incompet accounts department didnt cancel my debit order even though my contract was over.</p> <p>2. On the call centre I was bounced between departments and staff for 1h until I was told I would be refunded in 7 to 10 working days, only for it to be a lie.</p> <p>3. I was bounce around the call centre again only to be told to go to a store</p> <p>4. I went to a store and was told I would be paid on the 15th, which was a lie</p> <p>5. I went back to the store and was told to complain on hello peter</p> <p>6. I complained on hello peter to receive a generic "we'll contact you" reply</p> <p>7. I complained again</p> <p>8. I received a generic reply again</p> <p> </p> <p>Vodacom you suck.</p> <p>Im moving to telkom mobile and Im telling everyone how you *****ed me over</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
and another generic reply, do these consultants actually ever phone anyone?
and another generic reply, do these consultants actually ever phone anyone?
