RL
Raine L

1 reviews | Active since Apr 2012

26 Aug 2016, 09:48

Vodacom doesn't care about customer service

<p>Facts:</p> <p>1. Vodacom took an extra debit order from me because the incompet accounts department didnt cancel my debit order even though my contract was over.</p> <p>2. On the call centre I was bounced between departments and staff for 1h until I was told I would be refunded in 7 to 10 working days, only for it to be a lie.</p> <p>3. I was bounce around the call centre again only to be told to go to a store</p> <p>4. I went to a store and was told I would be paid on the 15th, which was a lie</p> <p>5. I went back to the store and was told to complain on hello peter</p> <p>6. I complained on hello peter to receive a generic "we'll contact you" reply</p> <p>7. I complained again</p> <p>8. I received a generic reply again</p> <p> </p> <p>Vodacom you suck.</p> <p>Im moving to telkom mobile and Im telling everyone how you *****ed me over</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply26 Aug 2016, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RL
Raine L's update30 Aug 2016, 11:38
Reviewer Update

and another generic reply, do these consultants actually ever phone anyone?