Vodacom doesn't care
<p>Check out this review on https://t.co/mYSY1pOf3y #hellopeter</p> <p> </p> <p>-Sent this review to vodacom Business, Still can't sort my number out. They keep telling me call ********** , the sales rep who assisted in my contract can't resolve the problem. What to do now??.</p> <p>Just a brief explanation:</p> <p>- I preorded a package online, requested for my cellc number to be ported from the beginning. First of all Vodacom took a month to deliver after the contract was approved. They requested a port from Cellc but didnt complete the port ,so after some time cell c cancelled the request. My phone and sim came, contract was activated on a new number. Since 1 June 2017, Vodacom Business keeps on giving me stories , do this do that, even made me buy another sim card to complete the port and change my contract number, but nothing happened. Tells me to go instore , instore they cannot assist, they need rica documents again, this is a business contract please phone ********** , this number can't assist. My number is being used for business , an it is not an easy process informing all clients of a number change only because Vodacom did not do their part by porting my number in the first place. After the 1st hellopeter reveiw the consultant assured me, he knew exactly how to resolve this matter and will sort it out. Have not heard from him since the 1st call.</p> <p> </p> <p>Seems like Vodacom Business doesn't f**k, about their reputation and bad customer service. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
