JP
Jeshal P
1 reviews | Active since Apr 2014
01 Aug 2015, 07:37
Vodacom doesn't allocate data charged for
Vodacom I supposed to allocate all bundles on the first of every month. Yet they didn't allocate it and when you call in the attitude is ridiculous plus they say it will take up to 24 hours to rectify. I use my data bundle for business and due to their incompetency I cannot function my business today. Yet they have no urgency in sorting out the problem. The call center keeps you on hold for 20 minutes and doesn't even have the decency to give feedback before ending the call by putting you through to their customer satisfaction survey??? Really???<br> <br> Then I get an sms saying it will take 2 days for feedback? So what recourse do I have because their incompetency affects my business?
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Aug 2015, 09:19Hello Jeshal,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
Vodacom's reply02 Aug 2015, 09:19
Official
Hello Jeshal,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team