Vodacom does what they want and gives poor customer services.

Good day,

I have a contract with Vodacom *** a data contract about two months ago I added 10 Gigs to my existing contract I needed it for my sisters online classes, however the option didn't specify that the data would be recurring so I added it. However Me contract amount increased from R199.00 to R437.00. I paid this amount the following month which settles that. However this month to my surprise Vodacom added the 10 gig on my account and my invoice for the end of June amounts to R437.00, so I called in and asked them to cancel the 10 gigs and make my account normal again as I will not be needing the 10 gigs, they are now refusing to do so and giving me stories, with that being said I spoke to a Vodacom agent Syleena Lepota and she confirmed on a call that their customer's all complain about this problem but now she is explaining it. I'm just disappointed that I'm going to pay for services that I have not requested , I don't need the extra data and u have already been billed in advance for it. I just want to honour my contract fornR199.00 I signed for but now I feel that Vodacom is using their added services to their advantage but overcharging clients and if I don't pay this they list my name on the credit bureau, I am so disappointed that nobody listened to me at Vodacom , thus us bad customer service I'd rather take my contracts with MTN next time.