Vodacom does nothing to stop *****.

Sunday 22 November 2020, I picked up suspicious ********** activity on my Vodacom account and immediately called customer care. After a painstakingly 15minutes of trying to navigate through the very confusing menu to talked to a consultant, I was left stranded as the consultant was not much help and could not provide any help. So I send an email to the *** address with an automatic reply saying please respond to another email address if I don't hear from Vodacom within 48 hours. It is 72 hours later and still no feedback, even after I have resend the email. Vodacom does not much effort trying to stop ***** and that doesn't give me much comfort knowing that they have all my personal info. Your services is getting worse by the day and I doubt I will be upgrading my contract that is due now.