Vodacom does nothing to prevent *****

A telephonic *****alent sim card swop was done and the ********** were able to access my internet banking profile and ***** ALL my funds . 1) How is it possible for a telephonic sim swop to be done when I never chose this option ? 2) dealing with the call centre has been an absolute nightmare - more than 45 minutes on the phone with no answers 3) frustrated I turned to Messenger - even more frustrating as you are essentially dealing with AI , not an individual. Vodacom is absolutely PATHETIC , and employs *********** people + they authorised the sim swop ??? Makes you think ...