Vodacom does not want to take responsibility for providing false information!

I am extremely unhappy with the way that Vodacom Online has handled my upgrade. YOU harassed me to upgrade and when I did, your call centre messed up and now you don’t want to take responsibility. I upgraded my account, only wanted a data contract but your advisor suggested that I take the A16 Ipad instead. I asked if it is compatible with esim and was assured that it is. I even called your customer support 135, numerous times to confirm this. When I received the Ipad, I saw at the back that it is wifi. I called again 135, and was told to go to a Vodacom store to get the esim connected to the Ipad. This was also according to your voice recording, all confirmed by your Online store AND 135 customer support.

At Vodacom store the technician explained that the unit can only be used in an esim if the device has a Imei number and the A16 wifi unit only has a serial number.

Again, call after call, please go and listen to ALL, none of your service or sales consultants new this!

Now I am sitting with a device that I have not agreed upon. Now your sales online told me that they will cancel the nee contract and fetch the unit and I need to re-apply for a new contract. I don’t think this is fair. As per CPA YOU messed up and must place me in a better position because YOU gave me **** information! Sort it out Vodacom, I have been a client, with 3 contracts, for many years and go and train your consultants!!!!