Vodacom does not want to take responsibility

1. No wonder Vodacom gets so many complaints because not one of the 1000 people or departments you speak to wants to take responsibility<br> 2. Vodacom records all calls but refuses to pull the recording to see that Vodacom was at fault<br> 3. Vodacom makes promises that they do not keep<br> 4. All I am asking for is for someone to just help my account<br> 5. I want from Feb 2015 till now all the data to be reversed with was charged on my account<br> 6. I want my account to be on a top up account as it was always<br> 7. My line to be un-suspended because I am supposed to be in credit with vodacom<br> 8. even Randfontein vodashop manager refuses to help because we have been pushed around from department to department<br> so please can someone help please