Vodacom does not want to refund me after my contract ended

<p>i ended my contract 28 April 2016 and i noticed that my statement says my balance is R104 which was charged by vodacom even though i had eneded my insurance. On the 3rd of May my balance still says -104( attached a screen short). I would like my refund to be converted to airtime as i can imagine it will take longer to send to my bank account. I have called in on sunday for this request but the guy Mduduzi made me hold the line for too long and by the time he called me back i had missed his call. I had held the line for too long waiting for an agent to talk to already .The least he could have done was to solve this issue nd send me a notification by email or sms. I must say it is easy to make someone in debt and make them sign up fo your contracts but when they eventually pay it off you take forever. lesson learned for me is that i am never in my life signing up for a vodacom contract. you have lost your customer and i am porting my number to another celluiar network as soon as i get my refund.</p>