Vodacom does not want to PAY ME MY MONEY

Highly disturbing experience with Vodacom. Employee advised me to make payment for my Vuma reach fiber into Vodacom bank account. After receiving the sms with bank details for Vodacom i processed payment on 15 Dec 2021, later the afternoon a other employee advised i was incorrectly advised by previous employee and i had to pay via a link. Link was sent and i processed another payment as i needed my Fiber connected. I was promised reimbur*****t sent POP after numerous emails and calls i received a email today indicating that my reimbur*****t was rejected because POP was not enough evidence and i must send my bank statement which i have done immediately after reading the email.

I am very disheartened with the poor customer service i received. Surely Vodacom must have proper systems and programs in place to check their bank account. There was sufficient time for employees working in accounts to check if payment reflects and reimburse me with my money. To me this seems as though Vodacom is trying all to avoid paying me back my money which is not rightfully theirs. I have incurred many financial losses on calls and so forth to try and resolve a simple straight forward issue. I am of the opinion, how many other people have been advised to make payment to Vodacoms bank account? For a Vuma reach package By Vodacom's employees and not paying the monies back yet allowing interest to be accumulated. This to me seem like ******* in suits. PAY ME MY MONEY!