Vodacom does not want to listen to its customers

I wrote a very negative review on Vodacom on 3 December 2024 at 09h39 and was very unhappy with the way they handled our fibre contract. Today is 26 December 2024 and absolutely NOTHING has been done about my complaint by Vodacom. If anything, the matter has escalated and even MORE money is being deducted from our account by debit order which has already been cancelled THREE times. According to First National Bank, Vodacom just changes the debit code and in this way gain access to the amount they withdraw. If a debit order is cancelled and Vodacom keeps taking money, that must be *****. Money taken out of our account WITHOUT our permission is theft!!!! The debit order was cancelled multiple times and they keep taking the money out. We have already paid R256 in costs because of Vodacom!!! If September's amount is added, which is still NOT refunded, we are talking of R955. This is from pensioners who are living on borderline monies. This is just NOT ACCEPTABLE AT ALL!!!! Vodacom also promised to contact my wife on the matter on 3 December at 12h05 and this has NOT happened. She now got an e-mail that we are three months in arrears on a fibre account that we have not had since 1 September 2024. We are using another service provider in total. WHAT ARE THESE PEOPLE UP TO??!!!!