DN
Deshen N

1 reviews | Active since Feb 2011

31 May 2018, 12:03

Vodacom does not want to honour their pricing

I purchased a deal from the Vodacom online store for a Samsung S9 Plus @R211 a month.

The purchase was approved, I have pictures of the deal as well as a picture of my deal being confirmed.

I then phoned the online store call centre to confirm my order and rude Amelia told me that I have been approved for R899.

That is not the deal I chose, I chose the deal for R211 a month and I would like the deal for R211.

How can I choose a deal for R211 a month and then be told that I am approved for R899 pm?

I then contacted ********** who assisted me by sending me T&Cs however, I was not stopped from purchasing the item, the website allowed me to purchase the item at R211.

Kendell mentioned that they cannot help me and I asked for someone seniors contact details and again I was told that no one can help me - great service by Kendell.

I do not accept this as the credit act states that the price the product is offered is the price that needs to be given to the consumer.

I have all the information ready for when a senior person who understands the consumer to contact me.

0
Replies (2)
Vodacom
Vodacom's reply31 May 2018, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DN
Deshen N's update04 Jun 2018, 13:36
Reviewer Update
So, I spoke to Ashley from Like Minds (Vodacoms Call Centre) he told me that Vodacom will not honour the deal. However, Ashley finds it very difficult to understand that when I clicked purchase I clicked purchase on a Samsung S9 Plus @ R211. Vodacom changed/updated their pricing after the event of me purchasing the phone at R211pm. Vodacom needs to honour the deal as they changed the pricing after I purchased the item.