CO
Coenie O
1 reviews | Active since May 2010
18 Oct 2021, 15:17
Vodacom does not want to do business - impossible to take out a contract
I am unable to take out a new contract because of a poor Vodacom score. I have a very good credit record, but that does not count. I cannot take out a small (R99 pm) contract because my score is too low, but I can take out an R600 contract to boost my score. This is crazy!
I logged a request on the Vodacom's site to give me a call back. This call would come through multiple times during the day, but when I answer it would just be blank. When I tried to order my contract online, I needed to verify my vodacom account before I could proceed - but I'm trying to take out a NEW contract... The business logic of Vodacom is completely beyond me to be honest.
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Replies (2)
Vodacom's replyOfficial
18 Oct 2021, 16:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2021, 16:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CO
Coenie O's updateReviewer Update
14 Dec 2021, 17:26By making contact, Vodacom means they called me and told me that they cannot help me... I have to now download my credit score, call Vodacom again and share evidence that I have a good credit score so that they can fix the mistake on their end. They were unable to fix my credit score after I did what they asked. They are STILL unable to tell me WHY I have a poor credit score at Vodacom even though my ClearScore credit score is more than 670 out of 705!
Last week as I was good enough for Vodacom to call me to renew my EXISTING contract for which I have never missed a payment since the inception of the contracts 2 years ago, but somehow my profile is not good enough for a new contact 50% smaller than my existing contract!
Vodacom is utterly useless - their unwillingness to assist is really what got to me. They simply say that the system says I have a poor score, but they have no idea of how that score is populated, where it comes from or who can assist with rectifying the incorrect score.
I have been trying to resolve this issue myself for the last two weeks and have been given the same useless support every time.
Last week as I was good enough for Vodacom to call me to renew my EXISTING contract for which I have never missed a payment since the inception of the contracts 2 years ago, but somehow my profile is not good enough for a new contact 50% smaller than my existing contract!
Vodacom is utterly useless - their unwillingness to assist is really what got to me. They simply say that the system says I have a poor score, but they have no idea of how that score is populated, where it comes from or who can assist with rectifying the incorrect score.
I have been trying to resolve this issue myself for the last two weeks and have been given the same useless support every time.
CO
Coenie O's update14 Dec 2021, 17:26
Reviewer Update
By making contact, Vodacom means they called me and told me that they cannot help me... I have to now download my credit score, call Vodacom again and share evidence that I have a good credit score so that they can fix the mistake on their end. They were unable to fix my credit score after I did what they asked. They are STILL unable to tell me WHY I have a poor credit score at Vodacom even though my ClearScore credit score is more than 670 out of 705!
Last week as I was good enough for Vodacom to call me to renew my EXISTING contract for which I have never missed a payment since the inception of the contracts 2 years ago, but somehow my profile is not good enough for a new contact 50% smaller than my existing contract!
Vodacom is utterly useless - their unwillingness to assist is really what got to me. They simply say that the system says I have a poor score, but they have no idea of how that score is populated, where it comes from or who can assist with rectifying the incorrect score.
I have been trying to resolve this issue myself for the last two weeks and have been given the same useless support every time.
Last week as I was good enough for Vodacom to call me to renew my EXISTING contract for which I have never missed a payment since the inception of the contracts 2 years ago, but somehow my profile is not good enough for a new contact 50% smaller than my existing contract!
Vodacom is utterly useless - their unwillingness to assist is really what got to me. They simply say that the system says I have a poor score, but they have no idea of how that score is populated, where it comes from or who can assist with rectifying the incorrect score.
I have been trying to resolve this issue myself for the last two weeks and have been given the same useless support every time.