Vodacom does not want to assist a paying customer

<p>I have laid a complaint previously with no Vodacom employee even contacting me to sort it out. I have five lines of which three need to upgrade. I have again tried to upgrade only one online and had to leave a call-back. Your consultant phoned me and I was transfered between departments for numerous times without anyone being able to assist me. I eventually spoke to Elsie in your upgrade department and she said she will have to logg a call. I insisted to wait on the line as no one ever comes back to me about the upgrade. After holding the line for very long she dropped the call.</p> <p>I am so upset about the way I am treated. I am a paying consumer, infact I am in credit with Vodacom and I just need to upgrade. I need a senior to please call me to help me upgrade at least one of the accounts as I am paying every month but it seems as if Vodacom just does not care anymore.</p>