NH
Naresh H

1 reviews | Active since Mar 2009

30 May 2022, 15:17

Vodacom does not want new contracts opened

I am trying to get a 2nd contract with my 1st app**** for in January. I am client for 25+ years with an excellent credit record and have never missed a payment. I am being sent from pillar to post on a recent declined application. I was told It is Transunion declining me as I have issues on my credit record. I paid for a report to find it is almost perfect, and that they have no idea why I am being declined. Another call to sales and I was told according to my notes I could not get a 2nd contract so soon and needed to wait 90 days. We are almost in June and I still being declined. I was told acquisitions would call me but nothing has transpired.

0
Replies (3)
Vodacom
Vodacom's reply30 May 2022, 16:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NH
Naresh H's update31 May 2022, 11:19
Reviewer Update
Unfortunately nobody has called me yet. Not acquisitions, nor the consultant mentioned in this default message Vodacom sends out to everyone!
NH
Naresh H's update01 Jun 2022, 18:32
Reviewer Update
https://www.hellopeter.com/vodacom/reviews/credit-checks-are-not-factual-***

Here you point out what I am supposed to do, yet when i follow your own advice, it does not work. For decades now Vodacom has no clue internally *** is going on!!