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Siphokazi M
1 reviews | Active since Jun 2023
08 Jul 2023, 15:03
Vodacom does not want me to breathe😤
l am not satisfied by how things are done on my terminated Vodacom contract that was done on 12 June 2023 for *** and l still payed on the 15 June 2023 because apparently l was already billed for that month. Yesterday l phoned in and requested my bill for this month as l am still having one contract with Vodacom only to be told that my account is in arrears, how is that possible because l never switched the banks and l am always up to date with my payments again no one bothered to tell me that l owe you money that l don't even know where is it coming from. I don't like this because it is going to dent my credit profile. Please rectify this how can l be in arrears for something that l am not even aware of?
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Vodacom's replyOfficial
08 Jul 2023, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2023, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Siphokazi M's updateReviewer Update
10 Jul 2023, 10:40My query here is you will dent my credit profile because now l am on arrears but no ever bothered to tell me l must pay until l phoned in to request my bill for this month, why are you doing that? This is very unfair for me
SM
Siphokazi M's update10 Jul 2023, 10:40
Reviewer Update
My query here is you will dent my credit profile because now l am on arrears but no ever bothered to tell me l must pay until l phoned in to request my bill for this month, why are you doing that? This is very unfair for me