Vodacom does not value their customer

My Phone was booked in for repairs on 7 March 2020. On the 17 March I received an sms requesting if the quote is acccepted. I called in to cancel since it took so long to get an answer from the repair team. On 18 March I received an sms it will be returned to Vodaworld. On 18 March I then called in to ask when can I pickup the phone and the phone ws not there yet. They mentioned they will contact me when the phone is ready for collection. On 24 March I then called in again to ask when can I pickup the phone and the phone ws not there yet. I am still waiting for their call. Terrible customer service. I have been without a phone since 7 March.