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Yoshen N

1 reviews | Active since Sept 2013

16 Oct 2018, 10:17

Vodacom does not value clients who have a proven track record

I am very unhappy and disappointed to say the least regarding the service I have received from Vodacom. I have been a client all my life to Vodacom. I have never used any other network provider and have had numerous contracts. My current data contract is fully paid and up to date as with all my contracts. The most recent mobiles I took on a few years ago was the Samsung s6 and the J5. I recently went to Vodacom in Green Stone mall to apply for 2 new contracts as my current mobiles have been ****** and the other broken after waiting 1 hour I was shocked to be advised that I did not qualify for a new contract as I had a low credit score. I may have forgotten to pay one of my accounts as I was recently promoted and pay date has changed from the 25th to the 7th of every month. My partner and I are currently without any mobile devices and for my loyalty to Vodacom I am denied any help. I have been a customer with Vodacom all my life, do you feel that my partner and I will take the devices, run away and not pay? IF I am to get stuck on the road and I do not have a phone, what will happen? It is not your problem just like if I decide to move to another network and give them life time support it will not be your problem!!

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Replies (4)
Vodacom
Vodacom's reply16 Oct 2018, 11:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Oct 2018, 12:21
Official
Dear Yoshen, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised you accordingly with regards to the credit portfolio. Please visit the store again to redo the application.  Regards 
Ashwin AbdurahmanConsumer Website Team(SA)    
YN
Yoshen N's update16 Oct 2018, 15:21
Reviewer Update
Good day Ashwin I have been in contact with Kevin from the Green Stone 4U vodacom store and he says that he has tried to submit for me again and that I still do not qualify. I am pretty upset as I have been a vodacom customer and I still have a current contract with you guys. I did miss a payment on one of my accounts as my salary date changed but my vodacom account is up to date and I have put alot of money into your company. I have used my time to redo the application only to get this unfavorable and dis-satisfying feedback again. Please advise?
YN
Yoshen N's update18 Oct 2018, 11:00
Reviewer Update
Good day MTN have approved me for up to R3500 per month on a subscription. I have ordered 2 devices an A8 and A6+. Once my data contract is over with you Guys, please make sure you do not debit my account in the future. You guys think that yourl can monopolize the market but I got news for you it is the customers that make your company successful . Would it have been too hard or too much work for you to have went to a manager for approval? Its fine anyways I am happy to go to MTN due to this pathetic, unappreciative service.