BE
Bridget E

1 reviews | Active since Apr 2012

10 Jun 2015, 10:08

Vodacom does not understand what CUSTOMER SERVICE

I have had my vodacom number since 2001 ... it has and always will be in my name - so imagine how irate and annoyed I am when i get my bill this month, and someone at Vodacom decided to change my name from BRIDGET to BRUDGET - when i contacted customer service, i was told i have to resubmit my ID etc etc ... which i am refusing to do. I am also refusing to pay a bill that is not in my name, and further more, am inclined to move ALL FIVE of my Vodacom Contracts to CELL C just for the hell of it.<br> <br> Vodacom this is NOT customer service, one of your *********** staff decides to mess with someones name, and it becomes a hassle for the client - FIX your processes, especially since i upgraded not even 3 weeks ago, and you RECEIVED A COPY OF MY ID, so why in hell my name has changed since then ALLUDES ME!!!!!!

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2015, 14:41
Official
Hello Angry1974,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team