Vodacom does not understand customer service!!!

My son gave his phone in for repair of the screen<br> 1. He was told when he bought the phone that one screen repair is free. This turned up to not be true.<br> 2. He eventually accepted the quote of R1400 to fix the screen but this took about a month to finish the job after he accepted the quote. Miscommunication resulted in the phone being returned to the store and he had to call to get this corrected. No apology<br> 3. He received an sms to say he should collect the phone at Tygervalley he was then told phone was still at the repairshop and he had to wait. Even though I explained repeatedly that I was going away and came to the store especially to collect the phone they did not offer to get the phone from the repair shop or any apology. They did not allow me to call the branch manager myself.<br> <br> I admit that I then threw a tantrum at the branch and was then asked to leave the store. I cannot believe the total lack to customer service. I kept on asking the temp lady in charge: What are you going to do to make me, your customer, happy. She could not help and only explained that she was just temporarily in charge. I wish I could move away. Cant stand the place!