Vodacom does not treat customers fairly.

Vodacom doesn't treat their customers fairly. I basically ran after them to install my fibre to the home. I was advised by Hazel that once installation is completed, the line would be activated. When the instalation guys left, it was not activated. I called vodacom and was advised that it would be escalated in 24 to 48 hours, only to find out the case was not assigned and nothing was done 72 hours later. I was promised a call from a team leader, Yanga Suka, who did not call me back. I called again and was put on hold for 20 mins and the agent cut the call. Called again and spoke to Zenande and Nosicelo and none of the agents I spoke to could tell me what was happening. They didn't even save my serial number so i had to keep repeating myself. The absolute worst part for me is that the team leaders cannot assist or get my fibre activated. I spoke to Pamela, up until 09:30 PM on Monday and was promised that today it will be activated. I called back and still no one dealt with my case. I spoke to Anelisa and she said she would call me back and still no one has called me. I called back requesting to speak to her and she didn't want to take the call. Yanga stood next to the agent and could not assist me directly instead the agent had to bare the brunt of an IRATE client. That is such poor leadership skills. I asked to speak to a manager and none of them is in office so that was not an option. If we base the conversation on SLA alone, they do not measure up to their own apparent standards. The customer service experience is disappointing and I'm considering terminating the contract.