MM
Mapeu M
1 reviews | Active since Mar 2012
05 Jul 2023, 09:57
Vodacom does not take responsibility
My internet has been off for 3 days. When I called I was told that there is a known outage and Vumatel is fixing it. Today I call again and I am told there is no known issue with Vumatel. Why are your call centre agents giving me wrong info? Just fix the internet.
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Vodacom's replyOfficial
05 Jul 2023, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team