Vodacom does not take its customers seriously.

Hi my name is Thato Maduna id no: *** with cellphone number ***, i recently moved to Vodacom from Mweb fibre under Vuma Reach, ever since i moved to Vodacom under Vuma Reach i have been struggling ever since, i contacted Vodacom, and i was referred to Vuma Reach because i was using a 10/10 Mb/s fibre, and it gave me problems from the begining, now on the 26 of february i upgraded to 20/10mb/s and now my issue has gone from bad to worse, i habe logged a call with Vodacom as my ISP and they told me they will escalate the matter to Vuma and i have not yet received any call from Vuma or Vodacom about my problem,i paid for my service but i am strughling to connect a simple WhatsApp, i am even thinking of cancelling the whole fibre with Vodacom and Vuma Reach and rather see if i cannot use MTN LTE as really the service i am getting from Vodacom and Vuma Reach is so painful that i am now left Stranded