LD
Lindelwa D
1 reviews | Active since Mar 2021
16 May 2022, 16:42
VODACOM DOES NOT SUCCESSFULLY CANCEL CONTRACTS
I cancelled my contract with vodacom after much hassles and red tape. I'm shocked that they are still billing me and it is affecting my credit score because it reflects as non payment on my side when there is no service I have from Vodacom, no contract and would like to know WHERE this outstanding amount comes from. My greatest regret is having anything to do with this company.
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Replies (2)
Vodacom's replyOfficial
17 May 2022, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2022, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2022, 14:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that an instruction was submitted to the credit bureaus to update the payment profile and the expected turn around time is 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2022, 14:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that an instruction was submitted to the credit bureaus to update the payment profile and the expected turn around time is 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,