AS
Alice S

1 reviews | Active since Feb 2025

03 Jun 2026, 09:13

Vodacom does not stop to dissapoint

They are useless do not sign up with them their agents are not trained and you will not receive service I upgraded on line took me about an hour i do not have my original ID it was ****** Told them Ram will have an issue spend another hour to work around it. Agent assured me it will not be an issue and she will personally track my delivery her surname is Reddy Guess what? Ram did not deliver as i do not have an original ID When I phoned customer services I was informed that the info was incorrect I was told to go to a store. I spend about R8 000 a month on Vodacom When i said I should cancel the agent said no issue will put me through to the relevant department So, if you do not have time to waste and you are a professional this is not the service provider for you

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2026, 10:07
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team