Vodacom does not stick to their agreement

If I could give zero stars, I would.

I have been battling with Vodacom for WEEKS regarding my fibre contract and the Black Friday add-on that was advertised as part of their promotion in November.

My fibre has barely been installed for a month, and now I receive an email informing me that my subscription will be escalated by 6%. How is this acceptable?

I joined Vodacom Fibre because of the competitive price and agreed to a fixed amount for 12 months. Now Vodacom decides—without any discussion—to increase fees after one month? This feels completely unfair and misleading.

If I had known this, I would NEVER have signed up with Vodacom Fibre.

To make matters worse, I have been calling Vodacom daily for 2 weeks trying to sort out the Black Friday add-on. Just when I think the issue might finally be resolved, I receive this escalation email.

So I phone in again yesterday, press all the right options to reach the accounts department… only to be told that the entire country is calling about this exact issue. My call was answered by a technician who openly admitted he can’t help because he isn’t from accounts. When I asked to speak to accounts, he explained that calls are so overwhelming that tech staff are forced to answer overflow calls.

Vodacom, this is unacceptable. This feels like a breach of trust and completely unfair treatment of customers.

You have let me down again and again. Now I’m stuck in a contract that isn’t what I agreed to. I feel misled, frustrated, and disappointed.

Vodacom – you have fooled me, and I expect this to be rectified immediately.