VODACOM DOES NOT SHOW LOYALTY TO A LOYAL CUSTOMER

I have been a customer of Vodacom for 14 years now. I did have trouble last month and this month because my kids is moving to East London tomorrow. I helped them to pay a deposit for the move last month and helped them with petrol money this month to get to EL. I made a payment of R500 the 28th and this morning of the 6th, I made a payment of R700. Knowing that Vodacom notifies before cutting a line to give me a change to make an arrangement, and that it is only the 7th tomorrow, I did not call to make a payment arrangement, which would have been to pay up the full account by the 22nd of December. Now I need to make a huge payment if R900 before you can open up my line and this is the customer service and loyalty that Vodacom gives a loyal customer. I WORK WITH THIS LINE!!!!!!!!!!!! Vodacom did not follow protocol and procedures, I should have been notified period!!!! LOYALTY MEANS NOTHING TO VODACOM BECAUSE THEY ARE NOT PREPARED TO GIVE A CUSTOMER LOYALTY!!!! thank you for nothing! You left me frustrated after a long call of not reaching any satisfaction.