tR
tashir R

1 reviews | Active since Aug 2013

11 Feb 2017, 10:25

VODACOM DOES NOT SEEM TO ANSWER EMAILS , BUT STILL CHARGES EXORBITANTLY!!!!!!!!!!

<p>GOOD DAY ...</p> <p>I REALLY DONT WHAT TO DO NOW , AS I REALLY DONT HAVE THE TIME , HENCE I SENT TWO EMAILS TO VODACOM , 1ST EMAIL WAS SENT IN JANUARY 2017 , SECOND EMAIL WAS SENT NOW IN FEBRUARY...PLEASE SEE MY QUERY BELOW...THEY STILL ENJOY UNFAIR DEDUCTIONS IN THEIR BANK ACCOUNT ......................</p> <p>Sent: Saturday 11 February 2017 10:07:56 AM<br />Subject: Re: Vodacom Invoices and Statements - NA157091-3</p> <p>RE: NA157091-3 CELL: ********** 691</p> <p>I AM NOW EXTREMELY UPSET , I AM FORCED TO GO TO THE HELLOPETER WEBSITE<br />AND COMPLAIN, AS MY FIRST EMAIL WAS TOTALLY IGNORED........THIS<br />CONTRACT HAS BEEN TAKEN OVER BY VODACOM , AND I UPGRADED @GAMES , I<br />CLEARLY STATED THAT ALL UNNECESSAY CHARGES BE STOPPED ALREADY IN THE<br />MONTH OF JANUARY 2017...</p> <p>STOP RIPPING THE PUBLIC OFF!!!!!!!!!!!!</p> <p>YOURS IN DISGUST<br />TASHIR RAGOO<br /> ********** 691</p> <p>P.S . PLEASE ADD STARS FOR NEGATIVE RATING, AS I RATE VODACOM AT -10</p> <p>good day<br /> re : cell number ********** 691 , account number na 157091-3</p> <p>i have upgraded my phone in december 2016 @ game trade route<br />mall....how ever i am grossly dissapointed at noting the following<br />unecessary charges on my account..</p> <p>[1]the black berry internet service charge of r51,75<br />[2] auto page sim insurance of r5,28</p> <p>one can clearly see that autopage does not have this ontract, its is<br />taken over by vodacom , so why is there a autoage sim insurance..</p> <p>please contact me urgently on ********** 381 to sort out this issue , or i<br />will consider cancelling all my vodacom contracts.</p> <p>thank you<br />yours in business<br />tashir ragoo</p>

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2017, 10:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team