DN
Danette N
1 reviews | Active since Oct 2021
16 Nov 2021, 10:54
VODACOM DOES NOT RESPOND TO TECHNICAL ISSUES
I have been trying to get Vodacom to adjust our booster aerial for 2 months now that shifted in a storm. You cannot speak to the technical department directly. The supervisors are always in a meeting and never call back. I feel like I am speaking in Clingon as nobody seems to understand what I am requesting. I DO NOT NEED NEW EQUIPMENT, VODACOM! Just a competent technician with a ladder! We are paying a small fortune for Red Premium packages, and for what? We run a business on these packages and now we have been losing customers and money for 2 months and Vodacom sits on their hands! I WILL NOT BE RENEWING ANY OF OUR VODACOM CONTRACTS EVER AGAIN!!!
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Replies (2)
Vodacom's replyOfficial
16 Nov 2021, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Nov 2021, 20:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Apologies for the previous response as it was sent in error.
Please note with regards to your query our records indicate that you were in contact with our Social Media Team and they have escalated the matter to our Networks Team. We have requested the team thats busy attending to the query to prioritize this and revert back with an update.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Please note with regards to your query our records indicate that you were in contact with our Social Media Team and they have escalated the matter to our Networks Team. We have requested the team thats busy attending to the query to prioritize this and revert back with an update.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2021, 20:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Apologies for the previous response as it was sent in error.
Please note with regards to your query our records indicate that you were in contact with our Social Media Team and they have escalated the matter to our Networks Team. We have requested the team thats busy attending to the query to prioritize this and revert back with an update.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Please note with regards to your query our records indicate that you were in contact with our Social Media Team and they have escalated the matter to our Networks Team. We have requested the team thats busy attending to the query to prioritize this and revert back with an update.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,