CS
Cecilia S
1 reviews | Active since Feb 2022
20 Feb 2022, 17:15
Vodacom does not respond to emergency
I have a Vodacom booster in my home. the power supply plug pin has broke. I have contacted Vodacom via e-mail and customer care on 31 January 2022. I received reference number on 03 February 2022 stating that it will be attended to within 48-72 hrs. It is now 20 February 2022 and nobody has come back to me since. I can only receive whatsapp calls or e-mail. We are in an remote area where we have had several farm attacks. We now have no way of communication with the outside world in case of emergency since we can't dail Telkom lines nor can the alarm report to the call center in case of emergencies.
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Vodacom's replyOfficial
21 Feb 2022, 07:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2022, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Cecilia S's updateReviewer Update
23 Feb 2022, 14:04Hell\
I am sorry but I was in Bloemfontein(where I did have signal) yesterday and nobody tried to contact me. As I already indicated if my booster is down I can not recieve any calls. I am not going to sit in the veld the whole day for a call from vodacom. they can send me an e-mail as well . I am very disappointed in the service.You only try a few times and then leave a note on the system you could not reach me and then let it be.
I am sorry but I was in Bloemfontein(where I did have signal) yesterday and nobody tried to contact me. As I already indicated if my booster is down I can not recieve any calls. I am not going to sit in the veld the whole day for a call from vodacom. they can send me an e-mail as well . I am very disappointed in the service.You only try a few times and then leave a note on the system you could not reach me and then let it be.
CS
Cecilia S's update23 Feb 2022, 14:04
Reviewer Update
Hell\
I am sorry but I was in Bloemfontein(where I did have signal) yesterday and nobody tried to contact me. As I already indicated if my booster is down I can not recieve any calls. I am not going to sit in the veld the whole day for a call from vodacom. they can send me an e-mail as well . I am very disappointed in the service.You only try a few times and then leave a note on the system you could not reach me and then let it be.
I am sorry but I was in Bloemfontein(where I did have signal) yesterday and nobody tried to contact me. As I already indicated if my booster is down I can not recieve any calls. I am not going to sit in the veld the whole day for a call from vodacom. they can send me an e-mail as well . I am very disappointed in the service.You only try a few times and then leave a note on the system you could not reach me and then let it be.