Vodacom does not respond

Dear Vodacom

I recently wrote a complaint in which I got a private message as a response.

I was not happy with your company response and requested details of your internal complaints department. I did not receive any response!

My reason is I am not going to leave your company to get away with my initial complaint. I am going to seek legal action against your company and/or refer the matter to an external arbitrator and in order to do so I would first need to lodge an internal complaint with your organization and allow your company the time needed to resolve this matter before I can defer to a court of law and/or an external arbitrator.

To resolve this complaint I am lodging, I ask your company to please furnish me with your internal complaints department email address and contact number. Preferably please furnish me contact details of a specific person who I can lodge a complaint with.

Thank you