CH
Carmen H

1 reviews | Active since Jul 2020

04 Apr 2024, 14:38

VODACOM DOES NOT REPLY TO THEIR EMAILS

Shame on you Vodacom!

Taking money from an 84 year old. After she has been sending messages since Dec 2023 and specifically sent this letter on 17 Jan 2024 to cancel her contract AFTER IT HAD EXPIRED!!!! So no flippin loss to you. She is a sick old lady not asking for any favors as you didn't even consider the Doctor's letter stating that she suffers of Alzheimer's.

I will post this on Hello Peter and I will send this to the media also to name and shame Vodacom!!!

No one ever even acknowledged receipt of her request. You didn't even want to listen to me, her daughter, trying to speak on her behalf!!

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2024, 07:44
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team