Vodacom does not really care!

I am very disappointed with Vodacom, I have paid my account in full January 2023.This entire February 2024 I called them to get a paid up letter and up to now still have not received any. I have found this company worst of now on my credit report it shows I am in arrears with them, where in truth they own me for all the calls and emails made to them. I have to always talk to this stupid answering bot Tobi which helps nothing, caller consultants not helpful too.