Vodacom does not read email to ***

Item: Vodacom
Rating: 1
Author: Jaco L

I requested vodacom to activate a unrestricted APN on a cell number. I emailed ********** on 15 August 2018 my ID and form that they require. I received back a confirmation email. EC-1KM7-2VLKBF Unrestricted APN. I requested a update on 30 August 2018 , still no response.

I appears that vodacom cant not run a ticketing system ! I used unrestricted APN's before with Telkom Mobile and Afrihost and it is such a easy thing to do, Why does vodacom ignore their clients

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 Sept 2018, 10:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Sept 2018, 10:23

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jaco L's updateReviewer Update

10 Sept 2018, 08:53

Unrestricted APN still not activated despite Vodacoms best effort from their HelloPeter marketing team :(

Jaco L's update10 Sept 2018, 08:53

Reviewer Update

Unrestricted APN still not activated despite Vodacoms best effort from their HelloPeter marketing team :(

Jaco L's updateReviewer Update

11 Sept 2018, 11:44

Still no feedback Vodacom ???

Jaco L's update11 Sept 2018, 11:44

Reviewer Update

Still no feedback Vodacom ???