HG
Hetta G

1 reviews | Active since May 2011

05 Jan 2021, 00:40

Vodacom does not provide invoices for puchases of data.

I purchased data from Vodacom and did not receive an invoice or other form of proof of purchase. I have reported the faulty Order History menu item on their app several times, have called the helpline, and have contacted the e-services on more that one occasion to try to get proof of purchase, to no avail. I urgently need that invoice for work purposes. I am dumbfounded that Vodacom seems to think that an invoice is not a mandatory business practice and that clients must spend hours on the phone, to no avail I might add, to try to procure proof of purchase.

0
Replies (3)
Vodacom
Vodacom's reply05 Jan 2021, 07:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HG
Hetta G's update07 Jan 2021, 22:20
Reviewer Update
I sent a reply as requested and did not hear back from Vodacom. Interaction with your support team has been extremely ineffective. I will send it again and hope that it will be sorted out this this time.
HG
Hetta G's update07 Jan 2021, 22:29
Reviewer Update
But please, just send me the requested invoice.