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Sherbanu S

1 reviews | Active since May 2016

22 Jun 2016, 14:03

Vodacom Does not provide feedback

<p>I posted a reveiw 4 weeks ago and I am still awaiting a response. They don't even reply on hellopeter. The only response I got was an automatic reply, maybe sen those automatic replies out just to make customers see that they actually reply to their queries.I am still being charged an amount that I did not bargain for and I am getting very upset now, and also they do not bill me on the date that I asked to be billed on. If I do not get a response I will cancel this contract as I do not have to rely on Vodacom there are other network providers out there.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,