DS
Dawood S

1 reviews | Active since Jun 2016

17 Feb 2017, 18:07

Vodacom does not protect your number

<p>At the start of the month I checked my balance and found it strange that I never got my 1gb data I then had to call Vodacom and after the 1st 2 idiots doing nothing but waste my time I got through to another *********** soul that finally listened to the call and confirmed that I was promised a gig of data every month for 24 month's in addition to the R200 airtime I get with my contract. Although the call was listened to I was told that I still have to wait 7 to 14 working days for my data.. I never stood for that and I got through to someone that finally helped me , however I only received a pro rata'd 650mb even though it was no my fault that for 11 days I had no data. That is the 1st issue. Thereafter I thought I was good with no issues, little did I know that somehow someone was using my number to subscribe to naughty sites, I don't know who, I don't know how, I don't know why. I started getting these saying " welcome to appus", "welcome to hunksgalor", "welcome to babesgalore", all sorts of crazy subscription that I never heard of an it was taking from my R200 airtime balance until I had no more airtime. Now I've been on this contract for over 1 year and I have been on and off the Internet and never have I signed up for anything like this up until the day Vodacom sorted out my 1gig data issue. Now isn't that a coincidence, to make matters worse I called up to have the subscription cancelled and a manager gives me back a R60 airtime after I tell her what if I get subscribed again and guess what, the next day that airtime is gone because of these subscriptions. Not only that, I get told by another manager that he will investigate who is signing me up and block my number from getting these subscriptions, that was just another empty promise by vodacom. After spending over and hour on the phone another rep drops the line and doesn't bother to call back. In addition I get an sms saying that if I was happy with the service say yes and if not say No. I obviously rep**** no and got a call back in which I was promised a call back the following day after 3pm and that was yesterday and I am still waiting for that call and today even though I have no airtime, I still get a text stating that I am subscribing to things that I have never heard of. So how safe does Vodacom really keep your account and number and do they even care about account security and safety.</p>

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Replies (4)
Vodacom
Vodacom's reply18 Feb 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Feb 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Feb 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2017, 12:46
Official

As per telephonic discussion,feedback provided.