1 reviews | Active since Jun 2016
Vodacom does not protect your number
<p>I recently wrote in about being subscribed to things I have never heard of and I am continuing to get sms's welcoming me to all this ****. I see I am not the only one as my wife (who is a prepaid customer) got the same issue and I see someone else posted the same issue and her review was called unwanted subscription. Vodacom said they would contact me and still have not I would not recommend Vodacom to anyone as they do not keep your details safe there is clearly a breach in there system as they do not take responsibility for missing airtime. If you pay your contract a day late your line gets suspended but if they ***** your airtime or data then they take a whole month to come up with a solutions. Vodacom are *****'s even when your contract ends they still want to take your money I will be cancelling my contract and stopping my debit orders, change my service provider and they can try to blacklist me but I will not be associated with a ********** company like this.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received a call from faeeq one of the Hello Peter Vodacom reps for this issue he was very kind and explained everything to me he gave me R200 airtime back and 1gb data. However before I went to bed I saw that my airtime had been reduced to R46.06 this morning when I got up I saw at 3:08 I reciever an sms saying welcome to cool-box. Now how is it possible that I signed up for this service while I was asleep, please explain that to me? Now my airtime balance is R5.54.. So what happens now? My data issue is sorted but I still have an issue with these subscriptions, Is it possible that my number is being recycled and someone else is using the airtime. would it not be better to rather than get airtime get minutes. In a week I will get my recharge but I fear that my airtime will just get depleted again I mean that basically R400 worth of airtime that I never used.
I received a call from faeeq one of the Hello Peter Vodacom reps for this issue he was very kind and explained everything to me he gave me R200 airtime back and 1gb data. However before I went to bed I saw that my airtime had been reduced to R46.06 this morning when I got up I saw at 3:08 I reciever an sms saying welcome to cool-box. Now how is it possible that I signed up for this service while I was asleep, please explain that to me? Now my airtime balance is R5.54.. So what happens now? My data issue is sorted but I still have an issue with these subscriptions, Is it possible that my number is being recycled and someone else is using the airtime. would it not be better to rather than get airtime get minutes. In a week I will get my recharge but I fear that my airtime will just get depleted again I mean that basically R400 worth of airtime that I never used.