Vodacom does NOT pride themselves in customer satisfaction

On the 19/05/2021 I put in an application for a New contract. A lady by the name of Rukaya called me. She discussed everything with me told me what I qualify, I asked for a Huawei P40 lite the pink one. About a half hour later i called back to please change the colour. i called the number where Rukaya called from and i got a message saying the number you have called does not exist. i then called vodacom and they said Rukaya works from home so they are unable to put me through. The guy said he will take a message and ask her to call me back. Half hour went by an i still neve heard from Rukaya. I called Vodacom back and spoke to Mishek. He advised that it is no problem to change the colour all i have to do is when Vodacom calls the next day to confirm the order i just need to say that i would llike to change the colour. I even asked him if they have enough stock of the black and he assured no problem. The next day the 20/05/2021 vodacom called and i asked if i could change. the lady advise that she would she would advise the sales department via email.. I later received a call from Rukaya saying that i am unable to change the colour because the deal is through already. i advised i was informed by Mishek that it would be possible and that i did call her back but she never returned the call. i said i don't see why it is my mistake as your sales consultant advised me incorrectly. she admitted that it was the sales consultant that made a mistake and advised me incorrectly. i asked her to please retrieve the calls as i feel this was not my mistake. she calls me back not even 10 min later to say she cannot pick up my number.... that is just plain BULL. she said that the only way is to cancel the order and reapply but they cannot guarantee it will be approved again. i asked her again to please retrieve the calls. till to date (25/05/20201) i have not received a call back from Rukaya. I eventually contacted Vodacom on their FB page. and they advised the same. And all they can say is sorry for the inconvenience . Stop being sorry and help assist. i truly believe that Vodacom does not pride themselves in customer pride. I've asked the person on FB numerous occasion if anyone has listened to the voice call between myself and Mishek and every time they choose what to answer. Nobody has given a straight answer to say we will look into this matter. the company that calls to confirm the orders called yesterday to say that they will be cancelling the order because they can not keep it on the system that long. Vodacom advised again that i need to reapply which i did . and now its not approved!!! So all this becomes my problem. I cant reapply for 60 days and now my credit ratting will be affected by the fact that my application was denied. Again i asked Vodacom if anybody has listened to the call between myself and MIshek. and nobody has. Now that i requested the recording myself now i get asked which branch to send it to.