Vodacom Does Not Need Our Business

I app**** for a new contract online at the beginning of June, received an SMS stating that I need to send documentation to ***. They responded yesterday advising that I have been approved. I call in Vodacom today, online services are not taking calls, so I called the cancellations line who advise their is no application done for me!! Do you not want my business Vodacom???? All I want is an honest update and timeline in which I will receive my package, if there actually was an application captured for me. If you do not want my business, I will take it somewhere else.