Vodacom does not listen to requirements for new VIOP line....eish

I have ordered a VIOP line with phone with SO***. When I received the quotation I noticed that Vodacom CONVENIENTLY decided I need a new fibre line from the ALREADY EXISTING one I have for the past 2 years and not from any provider but from VODACOM!!!! On the new quote they charge me more for my fibre line than my original contract and I am currently on a month to month service as my contract has expired so they have decided I need a 24 months contract.

I phoned them twice and explain to 2 different people what the problem is and that I am not going to accept the quote. Till today no one has phoned me back or rectify the problem, instead I keep on getting emails to accept the quote.

I am not sure what kind of people Vodacom employ but it is very clear that you are wasting your time, energy and voice to phone them and explain the problem...

RERIG vodacom????

I am currently looking at another service provider which I will contact soon seeing that vodacom are unable to provide me with a service.....

Thanks for fantastic service after 30 years being a client..... I so wish there would come a new service provider to give these major role players in the industry a good go for their money..... pathetic!