Vodacom does not listen and lie!
<p>I upgraded my contract via online service, all was great no problem at all, then I got a phone call to upgrade my current data plan on my existing (072) number from the normal R149 for 1 gig data to a 2 gig data plan for only R109 a month and a free wifi router, what a save! I told them i don’t want a new contract I’m happy with my current plan on my number because I thought it’s a new contract and they repeatedly told me that it is not a new contract it’s the same contract just an upgrade on my (072),great then no problem! then 2 months down the line BOOM no more data on my current (072) contract now they gave me a new contract with separate simcard (082) and the data is loaded on there and not on my current (072) number! what a mess!!!! no one can help me sort it out, just being transferred from 1 department to another or they don’t answer!</p> <p>my ref # ********** 7 I'm defiantly not a happy customer!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you very much, I will definitely review my rating as soon as all is sorted out.
Thank you very much, I will definitely review my rating as soon as all is sorted out.
Just an update...
They said my claim was valid and everything is in order, just waiting for my next debit order and see the results.
Just an update...
They said my claim was valid and everything is in order, just waiting for my next debit order and see the results.
My Claim was Valid according to Vodacom and they said it was stopped and corrected... but still another month and they still deducted the money! I'm not a happy customer!!! I want my this sorted out!!!! how hard can it be? Vodacom is *****ing my money!
My Claim was Valid according to Vodacom and they said it was stopped and corrected... but still another month and they still deducted the money! I'm not a happy customer!!! I want my this sorted out!!!! how hard can it be? Vodacom is *****ing my money!
