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Hannes C

1 reviews | Active since Nov 2023

29 Nov 2024, 09:52

Vodacom does not learn from mistakes

Vodacom does not learn from their mistakes. They cancelled the contract, as requested, for I could only get 30mbps instead of the 100mbps, but are still charging me R311 pro-rata for what they could not provide. This is after I was informed that charges was reversed. How do you not learn from your mistakes. Are you just that full of yourselves?

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Replies (3)
Vodacom
Vodacom's reply29 Nov 2024, 09:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Dec 2024, 12:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however the relevant credit was processed which will reflect on the January 2024 statement. Regards Consumer Website Team

Best regards,

HC
Hannes C's update09 Dec 2024, 13:03
Reviewer Update
To Whom it may concern. You only tried to contact me once. You also did not leave a message. But thanks for the outcome.