Vodacom does not know whats going on

I ordered fiber and on the same day asked for lte. Fiber was installed but not completed, router deliverded, no lte. I phoned to enquire about the installation and lte. Lady said no lets leave the lte she will push for the lte. We use 2Gig data a day, imagine the cost of my data thus far. Phoned a week later to enquire about installation and the lady said the ticket was closed/ completed. What??? Useless