SR
Sonet R

1 reviews | Active since Aug 2011

11 Jul 2017, 08:00

Vodacom does not know WHAT THEY ARE DOING!!!!!!!!!!!!!!!!!!

<p>In October 2016 my dad got his settlement amount to settle his 2 accounts that he had with VODACOM. He paid in the money and then he phoned VODACOM again to state that the money was paid in and that they can close the account. BUT every month VODACOM still sends accounts!!!!!!!!!! My dad has more than once phoned VODACOM and everytime they said - they are closing the account!!!!!!!!!!!!!!!!! VODACOM PLEASE LOOK AT THE NUMBERS - THEY ARE NOT ACTIVE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The money that was paid in to settle the accounts are now almost depleted. He doesn't want a mobile any more he doesn't want to do business with you. He is a pensionar and he is old. TEST the numbers THEY ARE NOT ACTIVE - HE DOESN'T EVEN HAVE THE SIM CARDS ANY MORE!!!!!!!!!!!!!!!! Both the nubmers ********** and ********** ARE NOT ACTIVE. STOP SENDING US THE ACCOUNTS CLOSE THEM!!!!!!!!!!!!!!!!!</p> <p>Really, do you need lessons in how to do proper customer services? </p>

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2017, 12:14
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian