Vodacom does not know what is going on, on his system and is looking for money but say "so what" to their customers.

I have a plain data topup contact at Vodacom and at macro vodacom shows that I can upgrade. I took out another data contract and went to upgrade my data contract to a cell phone contract but then their system refused to allow it. At vodacom's headquarters in Century City they just say I signed the contract, I can not upgrade, an investigation will have to be instituted first and it is my own problem now that I am sitting with 2 data contracts because of them. I then found out that according to the contract I signed, I can upgrade but they are on a new system that is not up to date and therefore I am still blocking. Their headquarters are too stupid to know what's going on in their system. Now it's one massive struggle to get them to unblock my contract so I can upgrade and because of that I miss one contract deal of a lifetime at Game from vodacom and again they just say "so what". They are just looking for money but can not keep their own system up to date and feel feathers for their customers.