Vodacom does not know what assistance is

<p>I recently complained about a device not working and the bad service I got on the customer care line. Including how they refuse to help my in my language. Now I get a reply to that complaint stating that they have assisted me.</p> <p> </p> <p>What? When? I requested a call back to fix this issue. They phoned me and simply told me to take the device into the store or to download certain software (which I can't do because I have no internet connection on the thing). It was of no assistance whatsoever and there was no apologies or explanations for the bad service and the bad, discriminatory attitude. You have not assisted.</p> <p> </p> <p>I do not want a computer generated email stating that someone will contact me. I want an explanation. I want answers. Why are your service pathetic? Will it become better? When will it become better?</p>