EG
Eleanor G
1 reviews | Active since Jul 2022
10 Jan 2025, 06:56
Vodacom does not know how to update personal details
50 different people I spoke to. Emails, lengthy calls, sent from one department to the other. Even if you go into a vodacom shop, chat live with Tobi- NO ONE in VODACOM seems to know how to update your Address details on your statement and correct your surname which is spelled incorrectly on one statement under 3 devices. How difficult can I be just to update your details?
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Vodacom's replyOfficial
10 Jan 2025, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2025, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team