Vodacom does not keep to their word

I had upgraded my Vodacom contract on the 26th March 2021 telephonically with vodacom , the lady upgrading my contract had worked out a deal for me which is inclusive of a Samsung s21 , a Samsung Active 2 Esim and a smart tag , the bundle being 250minutes and 1.35gb data , all was in order , t's and c's accepted via the phone call , it was recorded , everything was good until the 30th March 2021 , i receive my delivery of the Samsung S21 only , no watch and no smart tag included , the price of my contract was higher than discussed with the agent and the bundle was totally incorrect , and to my surprise i receive a quotation via email on the same day of the delivery which is totally different to what was arranged telephonically , i,ve been intouch with Vodacom since then to rectify the mistake but noone can get back to me with reasons as to why the deal was incorrect , i've asked the supervisor to go through the recording and havent received any response from her , i,ve spoken to the lady that drew up my contract and havent received any response from her , i've left messages for her to call me back with feedback of rectifying my deal and i havent received any feedback , I've spoken to almost 50 people and not one of them could help me rectify , I gave up hope and decided to rather cancel my contract of 23years and if theres still no joy i would move over to MTN , maybe they would be more efficient in their service